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Migration away from big cities is posing problems for IT

(Image credit: Image Credit: GaudiLab / Shutterstock)

The migration away from major cities triggered by the pandemic has created new problems for IT teams, which must figure out how to provide the same level of service to all remote employees, regardless of location.

A new report from network performance monitoring firm AppNeta suggests Covid-19 has permanently changed the way people want to work, and IT teams are feeling the sting.

Polling 1,000 remote workers in the US, AppNeta found that almost four in five would prefer if their organization offered some elements of remote working, while nearly three-quarters would like a “work from anywhere” approach. 

And since the early days of the pandemic, more than a fifth (21 percent) of the workforce has relocated. The American workforce, the report further claims, is now evenly dispersed between cities, suburban zones and rural areas.

The problem is that, while all three require a steady and fast internet connection, many areas don’t have the necessary infrastructure. Internet connectivity was a problem for almost half of the respondents (44 percent), followed by problems with video call services (40 percent).

What was once a single office with a single network has transformed into countless offices, each with its own connectivity issues. The work for IT teams has multiplied, and they are being stretched thin.

Still, more than a fifth (21 percent) of workers polled acknowledged that their IT teams were doing all they could, given the circumstances.

“Anything is possible with the right resources, but Enterprise IT, and the Solution Partners they depend on, absolutely need to play a strategic role in how the business transforms to better support the new style of working in the year ahead. That may include adding additional solutions to their arsenal,” said John Tewfik, Director of Global Alliances, AppNeta.

Sead Fadilpašić is a freelance tech writer and journalist with more than 17 years experience writing technology-focussed news, blogs, whitepapers, reviews, and ebooks. And his work has featured in online media outlets from all over the world, including Al Jazeera Balkans (where he was a Multimedia Journalist), Crypto News, TechRadar Pro, and IT Pro Portal, where he has written news and features for over five years. Sead's experience also includes writing for inbound marketing, where he creates technology-based content for clients from London to Singapore. Sead is a HubSpot-certified content creator.