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Most children have had to help parents with remote working technology

(Image credit: Image Credit: Bbernard / Shutterstock)

As most parents can attest, when computers start acting up, the first people they call (opens in new tab) are their sons and daughters.

Turning to children for IT support has become increasingly common during the pandemic, with many people thrown suddenly into remote working, often unacquainted with the technology solutions they needed to master.

This is according to a new report from Prolifics Testing, which also claims these kids could be earning serious pocket money for their services.

Polling 2,664 teenagers for the report, the company found that children have spent an average of 32 hours helping their parents with social media (opens in new tab) in the past year. Were they to charge for these services, they would have earned $667.24.

They also spent 29 hours helping their parents with email issues, which could have bagged them a further $891.55.

Over the past couple of months, two thirds of teenagers (67 percent) have had to help their parents set up a Zoom or Skype meeting. More than half (52 percent) also helped their parents set up a WhatsApp group video call, while 43 percent set up a group chat via the same service on their parents' behalf.

Prolifics Testing advises all parents to use search engines and online platforms such as YouTube to acquaint themselves with new technologies.

Sead Fadilpašić
Sead Fadilpašić

Sead Fadilpašić is a freelance tech writer and journalist with more than 17 years experience writing technology-focussed news, blogs, whitepapers, reviews, and ebooks. And his work has featured in online media outlets from all over the world, including Al Jazeera Balkans (where he was a Multimedia Journalist), Crypto News, TechRadar Pro, and IT Pro Portal, where he has written news and features for over five years. Sead's experience also includes writing for inbound marketing, where he creates technology-based content for clients from London to Singapore. Sead is a HubSpot-certified content creator.