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Responding to incidents is a challenge for pretty much every company in North America


Both the efficiency and effectiveness of incident response (IR) (opens in new tab) teams in North American organisations are limited, due to the lack of qualified cybersecurity professionals, and the fact that these organisations rely heavily on manual resources. That is why, out of 100 IT pros, 97 per cent have either taken steps, or are considering automating and orchestrating incident response processes in the next 18 months. 

This is according to a new report by IT analyst firm Enterprise Strategy Group (ESG). 

“Nearly every organisation admits to challenges in the way they currently handle incident response, forcing them to look for other options. Big changes are coming,” said Jon Oltsik, senior principal analyst at ESG.  

“Based on input from practitioners in the field, it’s clear that organizations see the value of IR automation and orchestration and we’re just at the beginning of this trend.” The report says that 98 per cent of organisations are having trouble responding to incidents, while 71 per cent said incident response has become more difficult in the last two years. 

The three biggest challenges in IR are monitoring processes from one end to another (47 per cent), keeping up with the volume of data surrounding threats (46 per cent), and staying up to date with all the various security alerts (43 per cent). The report also says that CISOs have a ‘robust plan’ for IR spending in the next couple of years. 

More than nine in ten (91 per cent) will increase spending, with 40 per cent saying they will increase it ‘significantly’. No one said they would decrease spending, and half are planning on improving the alignment between IR and IT governance processes.

Image Credit: alphaspirit / Shutterstock

Sead Fadilpašić is a freelance tech writer and journalist with more than 17 years experience writing technology-focussed news, blogs, whitepapers, reviews, and ebooks. And his work has featured in online media outlets from all over the world, including Al Jazeera Balkans (where he was a Multimedia Journalist), Crypto News, TechRadar Pro, and IT Pro Portal, where he has written news and features for over five years. Sead's experience also includes writing for inbound marketing, where he creates technology-based content for clients from London to Singapore. Sead is a HubSpot-certified content creator.