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SMBs played a major role in getting the UK through 2020

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If it weren't for small and medium-sized businesses (SMB), the UK would have had an entirely different 2020. Citizens have acknowledged the hard work SMBs put into getting the country through the pandemic and intend to repay these companies with continued custom.

This is the conclusion of a new report from the accounting firm Intuit QuckBooks and Oxford Economics, which states that SMBs (opens in new tab)contributed an estimated $25.18bn to the UK economy through community initiatives such as volunteering or cash donations.

More than half (59 percent) were engaged in some form of charity – either volunteering their time, offering their business premise for free, giving discounts to NHS workers or donating cash. Half of SMBs focused their efforts towards their local community, the report further claims.

UK citizens have noticed the effort, with 80 percent of adults saying SMBs played a “valuable role” in their community last year. More than half (58 percent) said they now appreciated SMBs more than before the pandemic and 43 percent are now “more likely” to shop at SMBs. SMBs also felt the community’s love, saying it boosted their optimism for the future.

The report further claims that SMBs (opens in new tab) couldn’t have maintained such a strong relationship with their customer base had it not been for digital transformation. A significant majority (73 percent) of SMBs became more digital last year, with a third (36 percent) launching new products and services that ended up being essential to their survival.

Sead Fadilpašić is a freelance tech writer and journalist with more than 17 years experience writing technology-focussed news, blogs, whitepapers, reviews, and ebooks. And his work has featured in online media outlets from all over the world, including Al Jazeera Balkans (where he was a Multimedia Journalist), Crypto News, TechRadar Pro, and IT Pro Portal, where he has written news and features for over five years. Sead's experience also includes writing for inbound marketing, where he creates technology-based content for clients from London to Singapore. Sead is a HubSpot-certified content creator.