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Jimdo review

Highly customizable and highly secure

Jimdo's homepage
(Image: © Jimdo)

Our Verdict

If you need to design a website that is compliant with the GDPR, but also want a feature-rich design experience, then Jimdo might be the best choice for you.

Pros

  • Choose between drag-and-drop or coding design studio
  • HTTPS security included with all domains

Cons

  • Expensive
  • Few innovative features

If you’re looking for a two-in-one platform for building websites and providing managed hosting, then Jimdo should be one of your top considerations. This German company, founded by two high school friends, offers both paid and free plans that enable users to build and manage a site with minimal coding or hosting experience. 

In our Jimdo review, we take a close look at the platform’s features, its pricing model, and its support and security frameworks. Before providing our final thoughts on the platform, we compare it to its competitors and ask whether Jimdo can be considered one of the best website builders, as well as one of the best web hosting platforms. 

Jimdo: Plans and pricing

Jimdo's pricing plans

Jimdo’s pricing model is straightforward and easy to understand (Image credit: Jimdo)

Jimdo offers two independent website building and hosting products: Jimdo Dolphin and Jimdo Creator. Its pricing is divided between websites and online stores, with five plans available for the former: Play, Start, Grow, Grow Legal, and Unlimited.

The Play plan is the company’s free option. It enables you to design a simple, five-page website using a jimdosite.com domain with third-party ads. It’s not suitable for businesses but provides a good opportunity to try out the platform before committing to a paid plan.

Several features are common across each of the paid plans, such as SEO optimization tools, administrator analytics, HTTPS security, and an ad-free experience. The Start plan costs $9 a month, and includes a free domain, 10GB of bandwidth, and up to 10 pages. 

The Grow plan costs $15 a month, and includes email forwarding for five addresses, 20GB of bandwidth, and up to 50 pages. Grow Legal meanwhile is $20 a month, and adds customized legal text as well as GDPR compliance, alongside legal updates. If you’re serious about your website, we recommend the Unlimited plan. Although it costs $39 a month, it comes with unlimited bandwidth, an unlimited number of pages, personal design support, and priority customer support.

On the online store side meanwhile, there are three plans: Business, Basic, and VIP. Respectively, they cost $15, $19, and $39 a month. This flexible pricing model enables businesses to choose a plan that is ideal for their individual needs. The main differences between the plans are the different levels of ecommerce features offered.

Features

Jimdo's list of features compared to website builder plans

Jimdo Creator is for experienced designers (Image credit: Jimdo)

Having the right amount of storage space is crucial for a website. This is especially true if you plan on storing videos and other interactive content on yours. Fortunately, the company’s storage offerings are comparable to most competitors. 

The Jimdo Unlimited, Grow Legal, Grow, and Start plans respectively provide unlimited, 20GB, 20GB, and 10GB of storage space. On the ecommerce side, unlimited storage is provided to VIP customers, 20GB to Business subscribers, and 10GB to Basic subscribers.

Interface and in use

Jimdo's webpage discussing its Dolphin design studio

Jimdo’s Dolphin design studio is among the best we’ve tried (Image credit: Jimdo)

The choice you make between Jimdo Dolphin and Jimdo Creator will significantly affect how you interact with the platform. As we’ve previously explained, Jimdo Dolphin is a drag-and-drop design studio requiring zero coding skills, whereas Jimdo Creator is more advanced, requires some coding skills, and enables superior customizability. 

This flexibility means Jimdo is suitable for most users, whether they have minimal design and coding skills or are prepared to customize their site with personalized code.

Support

Jimdo's online support page, listing support topics

FAQs are found on the company’s support pages (Image credit: Jimdo)

The level of support customers receive is mostly dependent on the subscription they purchase. Start and Grow plan customers can expect to receive a reply from the Jimdo support team via email within 48 hours of submitting a request. 

However, if you’re an Unlimited plan customer, you are entitled to priority customer support. This means the company guarantees a response in less than one hour, no matter the time of day or night. Although we were unable to confirm whether they achieve this lofty goal, it is still superior to many competitors' offerings. 

Beyond email correspondence, there are a number of support articles and how-to guides. Although the existing content is useful and better written than that of many competitors, advice on a greater range of topics would be welcomed. The lack of explanatory images is also disappointing. 

Security

Jimdo's webpage promoting custom domain registration

HTTPS security is included with all Jimdo domains (Image credit: Jimdo)

All Jimdo plans, even the free options, come with HTTPS encryption. This is the industry standard for secure web browsing, and will prove to your customers that your website is safe and secure. 

Regarding your own security and privacy, we’re also impressed. Because Jimdo is headquartered in the European Union, they are fully compliant with the General Data Protection Regulation, one of the most comprehensive frameworks for protecting customers’ data. 

What this means in practice is that your data (and that of your customers) is stored securely by Jimdo. The company’s privacy policy is unambiguous and makes clear how and when data is collected and used. Our only criticism is that we were unable to find out exactly where Jimdo’s data centers are located.

The competition

If you’re looking for a similarly priced European-based website builder, consider Voog. Like Jimdo, it provides HTTPS encryption at no extra cost, but also includes unlimited bandwidth in all its paid plans. Learn more about the website builder in our Voog review.

However, if you prefer a website builder with a global reputation and a significant customer base, you might want to consider providers such as Squarespace or Wix. These companies provide highly affordable plans and highly scalable content management services. If you want a no-hassle hosting solution, we’d advise choosing one of these providers: to find out more, read our Squarespace review and our Wix review.

Final verdict

Jimdo is a reliable and easy to use website builder and managed-hosting platform. We appreciate that customers can choose between the drag-and-drop Dolphin studio or the more advanced Creator studio. 

Although there’s little to fault Jimdo on, it is ultimately a small player in the website builder market, and therefore can’t capitalize on the benefits accruing from economies of scale. In this regard, competitors such as Squarespace or Wix might have the edge.

The Verdict
3

out of 5

Jimdo review

If you need to design a website that is compliant with the GDPR, but also want a feature-rich design experience, then Jimdo might be the best choice for you.