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LastPass review

Secure password management with both free and paid options

LastPass review - LastPass' website
(Image: © LastPass)

Our Verdict

Even at the free level, LastPass packs a password management punch, with unlimited password storage and the ability to easily share passwords with other users.

Pros

  • Easy to use
  • Unlimited password storage

Cons

  • Limited devices at free level
  • Phone support only for businesses

You know that you should use a unique, strong password for each of your individual logins, but how are you supposed to remember hundreds of separate logins for all your email, social media, shopping, games, and bank accounts? This is where a password manager comes in.

The best password managers will store all your login credentials in one secure location, which is accessible with a master password, eliminating the need to remember a bunch of different login details.

In this LastPass review, we take a look at one of the biggest names in password managers to help you decide if it’s right for you. You can learn more about the company in our LastPass password manager interview too, with Dan DeMichele, VP of Product Management.

LastPass: Plans and pricing

LastPass review - LastPass' pricing plans

LastPass offers three levels of plans for single users and families  (Image credit: LastPass)

LastPass offers three tiers of plans for individuals and families, and four tiers for businesses.

Singles and families have access to LastPass’s free plan, which offers one user unlimited password storage on one device. For $3 a month, you can upgrade to unlimited devices for one user, and for $4 a month, you can have unlimited devices for up to six users. Both paid plans offer a 30-day free trial.

For businesses, the cheapest option at $3 a month per user is a multi-factor-authentication (MFA) level with no password management features. The cheapest option for password management is the Teams level, which provides password management at $4 a month per user, and is recommended for teams of 50 people or fewer.

For teams larger than 50, LastPass recommends the Enterprise level, which is $6 a month per user. The most expensive option, the Identity plan, costs $8 a month per user, and combines the features of the Enterprise level with those of the MFA level.

Features

LastPass review - LastPass' webpage comparing plans and their features

LastPass enables you to save unlimited passwords, no matter your account level (Image credit: LastPass)

All levels of LastPass, even the free plan, enable you to store unlimited passwords. LastPass will also display your password history, so you don’t reuse old passwords, and will remind you when it’s time to update passwords that you’ve been using for a while.

Instantly generate secure passwords with LastPass’s password generator. You can customize the length and difficulty of your new password to suit your preferences.

You can share passwords securely with other LastPass users. Shared logins will appear in the recipient’s dashboard, and you can choose to allow the recipient to view the password itself or keep it hidden. This enables you to give someone access to an account without fear that they will change your password and lock you out.

The paid levels of LastPass come with 1GB of file storage - perfect for keeping safe important PDFs, like copies of passports or tax documents.

Interface and in use

LastPass review - LastPass' security dashboard demonstrated via desktop

LastPass for desktop offers a security dashboard with alerts and a security score (Image credit: LastPass)

The desktop version of LastPass is relatively easy to use, if a bit messy. The left navigation bar is actually two navigation bars, which isn’t readily apparent at first and could cause users to miss a few features if they don’t know to scroll down. 

The password vault screen enables you to sort passwords by type (social, productivity, etc.), by name, or by most recent. 

The mobile interface of LastPass has the same features as the desktop version, but is more intuitive to use. For example, the mobile interface links to the password generator right from the screen where you enter a new account and password, so it’s easier to generate new passwords instantly.

Do note that free users only have access to one device, so they are unable to access both the mobile and desktop versions of LastPass. But LastPass enables you to switch your chosen device up to three times, so you can try both before you decide.

Support

LastPass review - LastPass' FAQ database for support enquiries

LastPass has an extensive searchable database of frequently asked questions (Image credit: LastPass)

LastPass offers several means of finding resolutions for any problems that you may experience. First, you can search its database of frequently asked questions. We found this feature to be more thorough than we have come to expect from a searchable FAQ, providing detailed answers to several of our questions.

If you still have problems, you can either ask the community forum or contact support by email. (Email support for all free users will end on May 17 2021.) Only business accounts have access to customer support by phone, which is disappointing, but most problems should be solvable using the database.

Security

LastPass review - LastPass' webpage discussing its security offerings

LastPass details their security model (Image credit: LastPass)

When choosing a service to protect your passwords, you want to ensure that the service has adequate safety measures itself. LastPass uses high-level encryption and regular third-party security audits to protect your data. Crucially, they also do not store your master password, meaning that if LastPass doesn’t have your master password, hackers won’t be able to find it either.

The competition

Like LastPass, Dashlane also has free and paid options. Users looking for a paid service may want to check out Dashlane, as it is a strong competitor to LastPass in terms of features. However, users looking for a free service should probably stick to LastPass because it offers free users unlimited password storage, whereas Dashlane caps free-user password storage at 50. Read our Dashlane review to find out more.

Popular password manager Keeper does not offer a free version, but its paid version comes with 10GB of file storage. For individuals or families looking for more secure file storage than the 1GB offered by LastPass, Keeper is a solid option. Our Keeper password manager review provides further details on what we made of the service.

Final verdict

LastPass is one of the big names in password management for a reason. It’s solid on all the basics and easy to use. The lower level of customer support for free users is disappointing but understandable. The only other real downside to the free tier is the inability to use it on all your devices. However, upgrading to unlimited devices is only $3 a month.

We definitely recommend giving LastPass a try. It’s a reliable service at an affordable price.

The Verdict
4.5

out of 5

LastPass review

Even at the free level, LastPass packs a password management punch, with unlimited password storage and the ability to easily share passwords with other users.

Sarah Rogers

Sarah James is a freelance writer in Los Angeles. She has written about creativity, culture, and technology for brands like TechRadar, Submittable Content For Creatives, The Billfold, Pittsburgh City Paper, The Toast, and more.