What is artificial intelligence (AI) By Kieron Allen published 11 March 22 Find out what artificial intelligence (AI) is and how it’s being used by businesses to boost efficiency and lower costs.
IT teams are wasting hours each week on manual tasks By Sead Fadilpašić published 19 January 22 AI and automation are the way forward
The majority of companies have now deployed machine learning in some form By Sead Fadilpašić published 7 January 22 Natural language processing, pattern recognition and other subsets of AI are lagging behind
With empathy on the decline, AI is helping brands connect with customers in an empathic way By Chris Pennington published 22 December 21 Emotional intelligence is a crucial aspect of customer communication, and key to deliver exceptional customer experiences (CX)
Fewer than a quarter of firms report AI has led to job losses By Sead Fadilpašić published 21 December 21 AI is disruptive, but probably not in a bad way, researchers claim
Increasing productivity in hybrid work environments By Humphrey Chen published 29 November 21 Normalization of recorded work meetings and AI advancement is giving rise to innovation never thought possible
Could your team be suffering from ‘robo anxiety’? By Oded Karev published 19 November 21 Ethical standards that provide guidance around the development and applications of AI have been lacking
Many businesses can't hire the AI talent they need By Sead Fadilpašić published 15 November 21 Debates surrounding ethical AI are bubbling to the surface
Multi-channel approach is now key to customer service satisfaction By Sead Fadilpašić published 12 November 21 Customers call for a mix of human and AI interaction
Employees are wasting hours each week hunting for documents By Sead Fadilpašić published 10 November 21 The problem is causing frustration among workers
