With empathy on the decline, AI is helping brands connect with customers in an empathic way By Chris Pennington published 22 December 21 Emotional intelligence is a crucial aspect of customer communication, and key to deliver exceptional customer experiences (CX)
Many workers wish their employer was more empathetic By Sead Fadilpašić published 9 June 21 Many leaders were cold and impersonal during the pandemic, a new report suggests.
Why is building empathy into AI so important? By Rob Walker published 17 January 20 Remember the days when we were hesitant to buy something online?
The future of commerce will be the human touch By Angel Maldonado published 16 October 18 Bringing emotion and empathy to the online experience will be the defining characteristic of a successful eCommerce retailer.
RCS: The bridge to the empathy gap By Tim Fujita-Yuhas published 13 September 17 While it may be true that when approached the wrong way, the human element is often eliminated through technology, it just doesn’t have to be this way.
Tech industry values EQ as much as hard skills when recruiting By Sead Fadilpašić published 30 March 15
