ITIL 4 has finally arrived. Is it enough to bring the framework back to relevance? By Matt Klassen published 18 June 19 Rather than attempting to rewrite the ITSM playbook, the latest iteration of ITIL has instead been packaged as more an expansion on the previous generation.
Does ITSM/ITIL become more important when businesses consider outsourcing? By Adam Miller published 24 February 11
Streamlining service request processes : A Key to Business Success By Ken Turbitt published 21 April 08
